Returns & Exchanges

At PAISA, we take pride in the freshness and quality of our food products; however, if your order arrives damaged or incorrect, we offer a hassle-free resolution within 48 hours of delivery. Due to the perishable nature of our goods, we cannot accept returns for items that have been opened or are no longer in their original sealed condition.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened and in its original packaging. Perishable items must be reported within 48 hours of receipt to qualify for a refund or replacement.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photographs of the product issues or shipping damage.

• 3.
  Await Authorization

  Our quality assurance team will review your request within 24 business hours and provide a return authorization number if applicable.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.